How do I register? 

Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have selected 'In-person pass' and completed the registration form, you will receive a confirmation email with your booking information.

How will I gain entry to the event?

Once you have completed your registration you will receive a confirmation email with either an approval or decline within a week of applying. When you arrive at the venue on the day, please bring your ticket or state your name, and you will receive a badge providing you entry to the event.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register? 

Click ‘REGISTER FOR DIGITAL PASS’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How do I login?

To login you should use the same email address that you used to register for the event. When you navigate to the agenda page click on the icon in the top right corner to login. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. To enter the Virtual Venue, please click on the banner at the top of the page.

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Click the banner at the top of the page to enter the Virtual Venue. Then, simply click the session you want to watch to join the broadcast.

 
Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

How can I select my favourite sessions? 

Once you enter the Virtual Venue, when you hover over a session a small heart icon will appear. Clicking this will add the session to your favourites, which can be viewed by clicking 'Favourites' in the top left corner of the venue.

What is the cancellation policy?  

If you can no longer attend the conference and you have had your pass confirmed, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about the cancellation policy, please visit our FT Live Terms and Conditions page.

Can I transfer or upgrade my pass?

If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Are there discounted passes available?

Entry to the event is free of charge.

How do I get to the venue?

The address of the venue can be found here, which will be updated soon, along with transport options and directions.

Is the venue accessible? 

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

Will food and drink be provided at the event?

Yes, breakfast, lunch and refreshments will be provided at the event.

I have dietary requirements, what should I do? 

If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.